IT enabled service delivery innovation from quality perspective
نویسندگان
چکیده
منابع مشابه
It-enabled Business Innovation
O ver the past few decades, the Internet has grown to allow people to access and consume services on a global scale using traditional hosts and always-connected mobile devices such as smartphones, typically over the World Wide Web. By connecting objects and devices, the Internet of Things (IoT) will fully exploit networking’s potential and enable the application of innovative services to a larg...
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Lacking efficiency and transparency regarding cross-company collaboration in the field of innovation management often leads to cost intensive and unsuccessful products and services. This is due to the fact that traditional Innovation Management approaches fail in terms of coping with emerging requirements in Open Innovation projects, e.g. the vertical and horizontal integration of strategic par...
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Today IT has evolved from a mere efficiency tool to enabling business innovation and providing strategic value. As the highest level IT leader in organizations, CIO should be largely responsible for the success of IT-enabled business innovation. CIO must possess necessary skills, knowledge, and abilities to lead IT staff, business partners, and even high-level executives in IT-enabled business ...
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In today’s networked service economy, it becomes essential for service firms to continuously innovate their service offering to remain competitive in constantly changing market conditions. Many successful firms collaborate with external partners and utilize contemporary information technology (IT) support to integrate dispersed service innovation capacity and knowledge. In this paper, we develo...
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One specific type of service innovation of particular interest to IT and business professionals is IT-Enabled Services (IES). Previous studies have suggested many roles for IT in service innovations. IT has proven a useful tool in service innovation. IT is an important component of most services in many industries, including healthcare, financial services, engineering, and management consulting...
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ژورنال
عنوان ژورنال: Multidisciplinary Journal for Education, Social and Technological Sciences
سال: 2014
ISSN: 2341-2593
DOI: 10.4995/muse.2014.2191